Empowering MEWS to deliver guest-centric innovation at scale while creating new opportunities for hotels.
MEWS, a leader in property management systems, sought to revolutionize the hospitality industry by shifting from traditional models to a flexible, guest-centric approach. We partnered with MEWS to empower their teams with a holistic mindset, driving innovation that enhances guest experiences and boosts hotel performance.
Unlocking hospitality's full potential.
Embracing a guest-centric mindset.
To support MEWS's ambition to allow properties around the world to become more guest-focused, we collaborated closely with their teams to shift perspectives from simply fulfilling customer requests to deeply understanding guest needs and motivations. By amplifying their knowledge of the guest journey and the value hotels aim to deliver, we empowered MEWS to innovate in ways that benefit both guests and properties.
Mentorship and collaborative training.
We mentored MEWS's team members, equipping them with tools and methodologies to embrace a customer-centric approach. Through interactive workshops and guided interviews, we demonstrated the power of empathy and discovery. This hands-on experience fostered cross-team collaboration, uniting the organization around shared goals and strategies.
Mapping opportunities for innovation.
Understanding the broader context of hotels and their guests was crucial. Together with MEWS, we mapped the end-to-end experiences of clients and guests, identifying both immediate and long-term opportunities. By prioritizing solutions based on value and strategic alignment, we set the stage for MEWS to act on high-impact initiatives that optimize unoccupied spaces and enhance the guest experience.
The journey continues.
Through this transformative journey, MEWS is now better equipped to lead the hospitality industry with innovative, guest-centric solutions that redefine the way hotels operate and engage with their guests.